Refund policy

Returns and refunds

You may request a return of a Glitoris, Special Edition Glitoris, and Glowtoris it within 14 days of delivery. Items must be unused and returned in the same condition they were received, in their original packaging.

To start a return, email hello@getyourglit2gether.com with your order number and the items you would like to return. Please contact us before sending anything back so we can provide return instructions.

You are responsible for return shipping costs for change-of-mind returns. If your item arrived damaged, defective, or incorrect, please contact us before paying for return shipping so we can review the issue and provide instructions.

Discount Glitoris (all variants): final sale

Discount Glitori (of all variaties) are final-sale items and are not eligible for change-of-mind returns or refunds. Please review the product listing and any disclosed imperfections before purchasing.

This does not exclude assistance for shipping damage, an incorrect item, or an undisclosed defect, and does not limit your rights under applicable law.

Cancellations before shipping

Regular handmade orders and preorders may be canceled for a full refund at any time before shipment. Email hello@getyourglit2gether.com with your order number to request cancellation. Once an order has shipped, it can no longer be canceled.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if something is damaged, defective, or incorrect.

Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label. Please send original photos where possible and retain the item and packaging while we review your request. We may ask for additional information to help assess the issue and arrange an appropriate resolution.

Lost packages

If you believe your package is lost, email hello@getyourglit2gether.com with your order number and confirmation of your delivery address. We will review the tracking information and investigate with USPS to determine the next steps, including whether a replacement or refund is appropriate.

Exchanges

Please contact us to ask about exchange options before returning an item.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.